Mon. Aug 2nd, 2021

BRUSSELS, July 12 (Reuters) – Facebook Incs (FB.O) WhatsApp on Monday faced a barrage of complaints by the European Consumer Organisation and others over a personal privacy policy update, which has triggered a global protest and led some users to change to rival apps Telegram and Signal.WhatsApp in January presented a privacy policy which enables it to share some information with Facebook and other group firms.It stated the changes permit users to message with businesses and would not impact individual conversations.The European Consumer Organisation (BEUC) and eight of its members criticised the changes and filed grievances with the European Commission and the European network of customer authorities, saying WhatsApp was unfairly pushing users to accept its new policies.”WhatsApp has stopped working to explain in plain and intelligible language the nature of the changes … This uncertainty amounts to a breach of EU consumer law which obliges companies to use clear and transparent contract terms and industrial interactions,” they said.Facebook stated BEUC has got the issue incorrect.”The customer groups advised the European network of customer authorities and EU data protection authorities to work together to deal with these personal privacy and customer rights concerns.Reporting by Foo Yun Chee; Editing by Christopher Cushing and Emelia Sithole-MatariseOur Standards: The Thomson Reuters Trust Principles.

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