Tue. Aug 9th, 2022

Tesco’s website and app are down, with the supermarket unable to give a timescale for when they will be fixed. Panicked shoppers are letting out their frustrations on Twitter

Tesco’s website and app is down (


Tesco’s website and app have gone down leaving thousands of customers unable to log in to make or change food orders.

According to Downdetector, almost 2,000 shoppers have reported problems this evening.

When customers try to log in on the website, they receive an error message which says: “It’s not you, it’s us.

“There’s a problem at our end, but we’re trying to fix it right now. Sorry for any inconvenience. Please come back later and try again.

“Thanks for your patience.”

On the app, they get the shorter message: “Sorry, something went wrong. Please try again later.”

Have you been affected by this? Let us know at webnews@mirror.co.uk

Tesco has said there is no timescale for when the issues will be fixed



Frustrated shoppers have tweeted the supermarket asking what is going on, to be told there is currently no timescale for the issue being resolved.

A comment from the grocer’s account says: “Our IT Team have got it raised as a priority ticket, we don’t have a timescale of when it will be resolved at the moment but we are hoping to have it fixed soon.”

Claire Jackson asked: “Is it going to take over 24 hours to fix the issue like it did last time your site went down – just need to know in case I need to plan a shopping trip tomorrow?”

The Mirror has contacted Tesco for comment.

It comes as the firm’s chairman warned this week the “worst is still to come” for hard-up Brits, as he warned of a 5% hike in the weekly shop that will “squeeze” the poorest in Britain amid the cost of living crisis.

John Allan said food prices in the supermarket giant’s rose only 1% last quarter but are likely to be rising by 5% by the Spring.

He admitted some people will “of course” have less to spend on luxuries, as it comes at the same time as a National Insurance hike and a £693 rise in the average family’s annual energy bill, to £1,971.

And he said the rise – offset by only £350 of government help, of which £200 has to be paid back – “is going to squeeze the hardest-up still harder”.

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