The Roker Hotel is rated as #845 of 898 B&Bs in Blackpool as Charlotte shared images of small black bugs that are seen to have gathered beneath the buttons on the mattress
Image: MEN MEDIA)
A couple has claimed they were “eaten alive” by bed bugs at a B&B as the owner defends the hotel.
The Roker Hotel on the New South Promenade is rated as #845 of 898 B&Bs in Blackpool.
The two-star hotel averages £30 a night – with breakfast and Wifi included.
The family-run business has free parking and an Italian restaurant while being a short walk from Blackpool Pleasure Beach, LancsLive reports.
Out of the 267 reviews, only 19 say the hotel is “Excellent” and 32 say it is “Very Good”.
However, 185 reviews have branded the B&B as “Terrible”.
Charlotte May recently shared her experience from when she stayed at the hotel last week in a “Blackpool Nightmare Holidays” Facebook group.
She said that both she and her family were “eaten alive” during their stay, and raised concerns about the standard of cleanliness to the owner.
Charlotte said: “The hazards were not an issue to other guests, but all rooms propped open with towels.
“Beds were just remade for next arrivals not changed, dirty towels and bedding, food on the floor, bedbugs and god knows (sic) what else but covid probably wouldn’t even have entered that building! Nor has a bottle of bleach or washing powder!”
She added that the family was charged at the start of the stay, but were refunded by the owner.
Photographs shared by Charlotte show food behind the bed, mould on the walls, brown stains on the bedsheets, out of date PAT tests and doors propped open by towels on the floor.
In other visuals, Charlotte showed small black bugs that are seen to have gathered beneath the buttons on the mattress.
Charlotte said “they’re jumping” as she lifted the button on the mattress.
Charlotte is not the first to allege the hotel of having bed bugs.
Another guest who left a review on TripAdvisor in November said: “The morning after we got there me and my wife were bitten by bed bugs and so too were our friends who went with us.
“They were in a different room on a different floor. When the owner was approached about the bed bug issues he said it’s not bed bugs it’s an allergy to the bedding which we said was unlikely not for all 4 of us to have the same issue. The owner said he would go and check the rooms.”
Alison M, a second guest who left a review on TripAdvisor, said: “Supposed to stay 2 nights. Could only stay 1. The room was cold felt damp, poor condition. Bed bugs found the first morning – fortunately hadn’t slept in that bed (family room with 3 beds, only 2 of us). Owner rude when sent emails since.”
Charlotte told LancsLive she had reported the hotel to both Environmental Health and Trading Standards.
The manager of the Roker Hotel, Roberto, told LancsLive: “You could see at the beginning, they were just looking for an excuse not to pay, people are always looking for an excuse not to pay.
“It was very obvious they just wanted to stay for free. We have been here for 20 years in this business, we are confident, we have regular customers that come in quite often.”
Charlotte found that the electrics had not received a PAT test since 2015
Roberto believed guests were “making excuses” not to pay the cost of their stay. He said, “otherwise everything is in order.”
The Roker confirmed that Charlotte received a refund for her stay and added: “The reality is we are a two-star hotel and we charge very cheap.
“In this hotel, we give them everything, breakfast and parking, for £30. We’re not saying we are the Hilton or something, we are a two-star hotel.”
When asked about the alleged bed bugs, Roberto said they had faced problems “a long time ago” and spent over £1,200 to “make sure everything was perfectly fine”.
He denied the evidence of any bed bugs on the premises at present.